01392 770147

Frequently Asked Questions

Common Queries and Questions
YES. This is a private GP service, so we provide one for you. As soon as you complete your order online our clerical team will review your request and may contact you if we require further information including clinical reason for the request and any other information we deem relevant.
You are entitled to a 100% money back guarantee(including postage) if you are unable to collect your sample or if the laboratory reports that not enough sample has been collected. You can then choose between trying again with a home collection kit, ask us about nearby hospitals or clinics where we can arrange a test for you, or your money back. You are ensured of our full co-operation and assistance at every step of the way.
We accept all major payments methods through our secure online Sage Pay transaction provider or you can choose to pay via Paypal
Your Home Blood Test Kits are sent out as soon as we receive your order.
Our Support Team are available to talk to you or can email us for any information, advice or help.
We are part of the Blue Horizon Medicals company and can offer further tests and options for attending clinics near to you.

Email

We are available to you 24/7 via email, please allow 12 hours for a response time.
Email: assistance@bluehorizonmedicals.co.uk

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Phone

01392 770147
Lines are open 9-5 Monday to Friday
Saturday 9am to 12 Noon

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Chat with us immediately between 9am and 5:30pm Monday to Friday

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